Post by Santosh Puthran on Oct 23, 2005 12:13:27 GMT
When the old sales manager of ABC Autos retired, car
sales dropped in half. The salespeople were making
less money. Pete, the new sales manager, was yelling
at the salespeople to do better, but with no
improvement. The company owner, Mr. Christopher, was
getting desperate.
Mr. Christopher sat down with the sales manager and
said, "Pete, you've got to quit yelling at the
salespeople. Our old sales manager never yelled. Why
don't you give it a try."
Pete said, "Where I come from, if you don't yell, you
don't get sales. Fire me if you want, but I'm gonna
yell."
Mr. Christopher said, "Okay, I don't care what you do,
just get the sales numbers back up this week."
So Pete held a sales meeting and yelled like he had
never yelled before. "IF YOU DON'T MAKE AT LEAST ONE
SALE THIS WEEK, YOU'RE FIRED!"
The sales staff ran out and started calling people.
A few minutes later, a couple walked in to browse.
Four salespeople charged at them. The first one
actually ran to beat the others and said, "HI THERE!
How can I help you! Let me show you around!"
The couple jumped back, mumbled "No thanks" and headed
for the door. Another salesperson was blocking the
doorway. "Did you find what you were looking for?"
The couple fought their way out the door and the
salespeople went back to their telephones. Mr.
Christopher, who was watching, shook his head.
Emotional Reactions
When things don't go your way, how do you react?
Some people get more emotional, more reactive. They
get frustrated, sad, angry or worse. They react
without thinking.
Unfortunately, this can make a short-term improvement.
This is why bosses will threaten, scream and pound.
They don't realize forced productivity is like slavery
and will always backfire. Long-term improvements
require another approach.
When a work environment is tense and emotional, pay
also drops. Good people look for other jobs. No one is
happy.
In 1971, L. Ron Hubbard wrote: "THE PRIMARY BARRIER TO
PRODUCTION IS HUMAN EMOTION AND REACTION."
Careers, jobs and businesses fail when emotional
reactions take over.
Mr. Christopher Hires a New Manager
Sales at ABC Autos went from bad to worse. Mr.
Christopher fired sales manager Pete and took over
sales management.
First, he held a sales meeting with gourmet pizza.
They celebrated Pete's departure.
Next, he went over the facts, procedures and routines
for selling cars. He reviewed the methods used by the
old sales manager.
The emotional outbursts and reactive behavior were
gone.
By the end of the week, sales increased and continued
to increase each week.
Sixty Types of Emotions and Reactions That Hurt Your
Productivity
Reaching your goals and succeeding as never before
means you need high-level performance. You must be
capable of high-volume work. The road to success does
not include emotional reactions.
Remove, control or ignore the following types of
emotions and reactions to improve your personal power
and performance. They are wrecking your forward
progress.
Whining, snippy comments, avoidance, the silent
treatment, revenge, disrespect, acting up, resentment,
moaning, sulking, death wishes, blaming, fear, mocking
someone, hate, getting upset, yelling, lump-in-throat
sadness, emotional pain, complaining, being grouchy,
mood swings, hostility, false sincerely, making
someone wrong, political games, jealousy, preaching,
overwhelming someone, anxiety, sarcasm, despair,
harassment, pretending to be hurt, disagreeing without
thinking, giving sympathy, demanding sympathy, getting
even, antagonism, terror, being critical,
belligerence, exasperation, acting stupid, regret,
pity, gossiping, feeling useless, apathy, anger,
lying, hopelessness, being stressed out, crying,
confusion, sighing, being glum, hysteria, being a
victim and cutting off open communication.
Five Examples
1. Office Politics
Office games waste time and slow down career success.
"Jim took credit for my project so I'm going to crash
his computer. " "Sue didn't invite me to lunch so I'll
tell the boss she is lazy." "If I can make Wallace
look bad, he'll get fired and I'll get that corner
office."
2. Marriages
Couples become miserable when their negative emotions
and reactions pop up. "He became so cold and
heartless, I didn't want him to touch me." "She didn't
notice all the work I did on the yard so I decided to
spend more time drinking with my friends." "We haven't
really talked for two years."
3. Children
Parents and children may give each other more emotion
and reaction than anyone else.
"Clean up your room or I'm locking you in it." "He
yells at me every time I talk about my boyfriend, so
I'll just sleep with him."
This does not lead to better, more productive lives.
4. Management
Executives are praised or demoted to a large degree by
how well they handle their emotions and reactions.
For example, employees lose confidence when the boss
says, "I didn't like how you looked at me this
morning" or "I'm really depressed right now."
Employee performance suffers when bosses say, "You're
such a stupid idiot!" or "Once again you have ruined
my day."
5. Self
When you decide to have negative emotions or
reactions, you hurt yourself the most. "I'm too upset
to work any longer today." "I'll hide a few of his
files to get even with him." "If I look really
depressed, she'll feel sorry for me and give me a
raise."
To succeed, you must shake off the emotional
reactions, get focused and get working.
Be a professional. Do something productive and
meaningful. Have greater success.
sales dropped in half. The salespeople were making
less money. Pete, the new sales manager, was yelling
at the salespeople to do better, but with no
improvement. The company owner, Mr. Christopher, was
getting desperate.
Mr. Christopher sat down with the sales manager and
said, "Pete, you've got to quit yelling at the
salespeople. Our old sales manager never yelled. Why
don't you give it a try."
Pete said, "Where I come from, if you don't yell, you
don't get sales. Fire me if you want, but I'm gonna
yell."
Mr. Christopher said, "Okay, I don't care what you do,
just get the sales numbers back up this week."
So Pete held a sales meeting and yelled like he had
never yelled before. "IF YOU DON'T MAKE AT LEAST ONE
SALE THIS WEEK, YOU'RE FIRED!"
The sales staff ran out and started calling people.
A few minutes later, a couple walked in to browse.
Four salespeople charged at them. The first one
actually ran to beat the others and said, "HI THERE!
How can I help you! Let me show you around!"
The couple jumped back, mumbled "No thanks" and headed
for the door. Another salesperson was blocking the
doorway. "Did you find what you were looking for?"
The couple fought their way out the door and the
salespeople went back to their telephones. Mr.
Christopher, who was watching, shook his head.
Emotional Reactions
When things don't go your way, how do you react?
Some people get more emotional, more reactive. They
get frustrated, sad, angry or worse. They react
without thinking.
Unfortunately, this can make a short-term improvement.
This is why bosses will threaten, scream and pound.
They don't realize forced productivity is like slavery
and will always backfire. Long-term improvements
require another approach.
When a work environment is tense and emotional, pay
also drops. Good people look for other jobs. No one is
happy.
In 1971, L. Ron Hubbard wrote: "THE PRIMARY BARRIER TO
PRODUCTION IS HUMAN EMOTION AND REACTION."
Careers, jobs and businesses fail when emotional
reactions take over.
Mr. Christopher Hires a New Manager
Sales at ABC Autos went from bad to worse. Mr.
Christopher fired sales manager Pete and took over
sales management.
First, he held a sales meeting with gourmet pizza.
They celebrated Pete's departure.
Next, he went over the facts, procedures and routines
for selling cars. He reviewed the methods used by the
old sales manager.
The emotional outbursts and reactive behavior were
gone.
By the end of the week, sales increased and continued
to increase each week.
Sixty Types of Emotions and Reactions That Hurt Your
Productivity
Reaching your goals and succeeding as never before
means you need high-level performance. You must be
capable of high-volume work. The road to success does
not include emotional reactions.
Remove, control or ignore the following types of
emotions and reactions to improve your personal power
and performance. They are wrecking your forward
progress.
Whining, snippy comments, avoidance, the silent
treatment, revenge, disrespect, acting up, resentment,
moaning, sulking, death wishes, blaming, fear, mocking
someone, hate, getting upset, yelling, lump-in-throat
sadness, emotional pain, complaining, being grouchy,
mood swings, hostility, false sincerely, making
someone wrong, political games, jealousy, preaching,
overwhelming someone, anxiety, sarcasm, despair,
harassment, pretending to be hurt, disagreeing without
thinking, giving sympathy, demanding sympathy, getting
even, antagonism, terror, being critical,
belligerence, exasperation, acting stupid, regret,
pity, gossiping, feeling useless, apathy, anger,
lying, hopelessness, being stressed out, crying,
confusion, sighing, being glum, hysteria, being a
victim and cutting off open communication.
Five Examples
1. Office Politics
Office games waste time and slow down career success.
"Jim took credit for my project so I'm going to crash
his computer. " "Sue didn't invite me to lunch so I'll
tell the boss she is lazy." "If I can make Wallace
look bad, he'll get fired and I'll get that corner
office."
2. Marriages
Couples become miserable when their negative emotions
and reactions pop up. "He became so cold and
heartless, I didn't want him to touch me." "She didn't
notice all the work I did on the yard so I decided to
spend more time drinking with my friends." "We haven't
really talked for two years."
3. Children
Parents and children may give each other more emotion
and reaction than anyone else.
"Clean up your room or I'm locking you in it." "He
yells at me every time I talk about my boyfriend, so
I'll just sleep with him."
This does not lead to better, more productive lives.
4. Management
Executives are praised or demoted to a large degree by
how well they handle their emotions and reactions.
For example, employees lose confidence when the boss
says, "I didn't like how you looked at me this
morning" or "I'm really depressed right now."
Employee performance suffers when bosses say, "You're
such a stupid idiot!" or "Once again you have ruined
my day."
5. Self
When you decide to have negative emotions or
reactions, you hurt yourself the most. "I'm too upset
to work any longer today." "I'll hide a few of his
files to get even with him." "If I look really
depressed, she'll feel sorry for me and give me a
raise."
To succeed, you must shake off the emotional
reactions, get focused and get working.
Be a professional. Do something productive and
meaningful. Have greater success.
